Why Customer Service is SERVPRO of Piatt/DeWitt Counties #1 Concern

2/21/2022 (Permalink)

If you listed all the restoration companies in your area you would see many similarities. They all have a crew, vehicles, equipment, and technology, but what sets SERVPRO of Piatt/DeWitt Counties apart is our great customer service!

We understand that when a customer calls us, their home or business is in trouble. Once we start a job we want all of our customers to feel confident in our services and team. 

No matter how big or small the job is, our team members will arrive on-time with confidence and explain the entire process to our customers and answer any questions they may have to ease the stress that was caused by fire, water, or mold. SERVPRO understands your time is valuable and every second matters when it comes to restoration. 

At SERVPRO of Piatt/DeWitt Counties, we also strive to be polite, compassionate and show care to both the issue at hand and your property. Asking permission is our number one way of ensuring we do not overstep in our client’s homes or places of business. Our team members are trained to never enter a room or touch items unless we have confirmation that we are allowed to do so. We want all clients to be able to trust our team while on their property. Once the job is complete we will leave your property "Like it never even happened."

To see the SERVPRO® difference, call us at 217-935-2992 and if you have experienced our great customer service leave us a review here!